At HighLion, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that sometimes circumstances may arise that require you to cancel your order. Please review our cancellation policy outlined below for a clear understanding of our procedures:
1. Order Cancellation Window:
- Once an order has been dispatched or shipped, it cannot be cancelled.
- You must first receive and then return the order if you want to cancel an already-shipped item.
2. How to Request Cancellation:
- To cancel your order, please contact our customer support team via email at highlionshop@gmail.com or through our contact on the website. Provide your order number and the reason for cancellation.
3. Eligibility for Cancellation:
- Customised or made-to-order items may not be eligible for cancellation once the production process has started.
- Limited edition or clearance items are final sale and cannot be cancelled.
4. Refund Process:
- If the cancellation is approved within the specified timeframe, we will initiate a refund to your original payment method.
- Please allow 2-3 business days for the refund to be processed.
5. Cancellation after Shipping:
- Once an order has been shipped, it cannot be cancelled. Customers may return the items following our standard return policy.
6. Refund Amount:
- The refund amount will be the total order value minus any applicable fees or charges incurred during the cancellation process.
7. Non-Compliance with Policy:
- HighLion reserves the right to refuse or accept cancellations that do not comply with this policy.
8. Changes to the Policy:
- HighLion reserves the right to modify or update this cancellation policy at any time. Customers will be notified of any changes on our website.
Contact Information:
- For any questions or concerns regarding cancellations, please contact our customer support team at [highlionshop@gmail.com].
By placing an order with HighLion, you acknowledge that you have read, understood, and agreed to our cancellation policy. We appreciate your understanding and cooperation.
Thank you for choosing HighLion!